Frequently Asked Questions
Everything you need to know about your Soocas shopping experience.
How long does shipping typically take?
Standard domestic shipping takes 3-5 business days, while international orders may take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Returns are processed within 5 business days of receipt.
How do I determine my size?
Please refer to our comprehensive Size Guide located on each product page, which includes specific measurements and fit recommendations.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for installment payments.
Are your materials sustainably sourced?
Yes, Soocas is committed to ethical fashion. We use organic cotton and recycled polyester in over 70% of our current collection.
Can I change or cancel my order after it's placed?
Orders can be modified or cancelled within 60 minutes of placement. After this window, the order moves to our warehouse for processing.